1. Who We Are

TLives Healthcare Ltd ("we", "us", "our") is a CQC-registered domiciliary care provider based at 156 City Road, Tividale, Oldbury, B69 1QP. We are the data controller responsible for the personal data we collect through our website, enquiry forms, telephone calls, emails and in the course of delivering care services.

If you have any questions about this policy or how we handle your data, please contact us at hello@tliveshealthcare.co.uk or call 03333 605156.

2. What Data We Collect

We may collect the following categories of personal data:

Identity data: Full name, title, date of birth.
Contact data: Email address, telephone number, postal address and postcode.
Enquiry data: Information you provide when completing a form on our website or contacting us by phone or email - including details about the care you or your loved one may need.
Health and care data: Information relating to medical conditions, care needs and care preferences - collected only where necessary to assess, plan or deliver care services.
Employment data: CV, qualifications, right-to-work documentation and references - collected from individuals applying for roles with us.
Technical data: IP address, browser type, device type and pages visited - collected automatically when you use our website.

3. How We Use Your Data

We use your personal data for the following purposes:

To respond to care enquiries and arrange assessments.
To plan, deliver and manage home care services.
To communicate with families, healthcare professionals and local authorities about care.
To process job applications and manage recruitment.
To comply with our legal and regulatory obligations, including CQC requirements.
To improve our website and services.

4. Legal Basis for Processing

We process your personal data on one or more of the following legal bases under UK GDPR:

Consent: Where you have given us clear consent to contact you (e.g. by submitting an enquiry form).
Contract: Where processing is necessary for the performance of a care service agreement.
Legal obligation: Where we are required to process data to comply with CQC regulations, safeguarding duties or other legal requirements.
Vital interests: In exceptional circumstances, to protect someone's life or health.
Legitimate interests: To improve our services, manage our business operations and respond to enquiries.

5. How We Share Your Data

We do not sell your personal data. We may share your information with:

GPs, district nurses, hospice teams and other healthcare professionals involved in your care.
Local authority social services and care commissioning teams.
The Care Quality Commission (CQC) as our regulator.
Our professional advisors (e.g. legal, insurance).
Technology providers who help us operate our website and systems - under strict data processing agreements.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected. Care records are retained in line with NHS and CQC guidance (typically 8 years for adult care records). Enquiry data from individuals who do not proceed to receive care is deleted within 12 months. Job application data for unsuccessful candidates is retained for 6 months.

7. Your Rights

Under UK GDPR, you have the right to:

Access the personal data we hold about you.
Request correction of inaccurate data.
Request deletion of your data (subject to legal obligations).
Object to or restrict certain processing.
Request data portability.
Withdraw consent at any time.

To exercise any of these rights, please email hello@tliveshealthcare.co.uk.

8. Cookies

Our website uses essential cookies to ensure the site functions correctly. We may also use analytics cookies to understand how visitors use our site. You can manage cookie preferences through your browser settings.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

10. Contact & Complaints

If you have any concerns about how we handle your personal data, please contact us:

📧 hello@tliveshealthcare.co.uk
📞 03333 605156
📍 156 City Road, Tividale, Oldbury, B69 1QP

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Privacy Policy